:root{--md-bg: #f5f5f5;--md-surface: #ffffff;--md-surface-variant: #ececec;--md-outline: #cfcfcf;--md-outline-variant: #e2e2e2;--md-primary: #1a1a1a;--md-primary-dark: #000000;--md-on-primary: #ffffff;--md-primary-container: #e6e6e6;--md-on-primary-container: #1a1a1a;--md-secondary: #4a4a4a;--md-secondary-dark: #262626;--md-on-secondary: #ffffff;--md-secondary-container: #ececec;--md-on-secondary-container: #333333;--md-error: #b3412c;--md-error-container: #f7e8e4;--md-on-error-container: #7a2a1a;--md-success: #2f6f4f;--md-success-container: #e6f0ea;--md-status-info: #2f5fa8;--md-status-info-container: #e4ecf8;--md-status-warning: #9c6714;--md-status-warning-container: #fff2df;--md-on-surface: #1a1a1a;--md-on-surface-variant: #4a4a4a;--md-muted: #8a8a8a;--md-radius-sm: 8px;--md-radius-md: 12px;--md-radius-lg: 20px;--md-radius-full: 999px;--md-elevation-1: 0 1px 2px rgba(0, 0, 0, .08), 0 1px 3px 1px rgba(0, 0, 0, .06);--md-elevation-2: 0 1px 2px rgba(0, 0, 0, .1), 0 2px 6px 2px rgba(0, 0, 0, .08);--md-elevation-3: 0 4px 8px 3px rgba(0, 0, 0, .1), 0 1px 3px rgba(0, 0, 0, .12);--md-elevation-4: 0 8px 12px 6px rgba(0, 0, 0, .12), 0 2px 3px rgba(0, 0, 0, .14);--md-font-display: "Space Grotesk", "Inter", sans-serif;--md-font-body: "Inter", system-ui, sans-serif;--md-font-mono: "JetBrains Mono", ui-monospace, monospace;--bg: var(--md-bg);--surface: var(--md-surface);--ink: var(--md-on-surface);--ink-soft: var(--md-on-surface-variant);--teal: var(--md-primary);--teal-dark: var(--md-primary-dark);--teal-mist: var(--md-primary-container);--ochre: var(--md-secondary);--ochre-dark: var(--md-secondary-dark);--border: var(--md-outline);--danger: var(--md-error);--danger-mist: var(--md-error-container);--success: var(--md-success);--success-mist: var(--md-success-container);--muted: var(--md-muted);--radius: var(--md-radius-md);--font-display: var(--md-font-display);--font-body: var(--md-font-body);--font-mono: var(--md-font-mono)}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;background:var(--md-bg);color:var(--md-on-surface);font-family:var(--md-font-body);-webkit-font-smoothing:antialiased}a{color:var(--md-primary)}button{font-family:var(--md-font-body);cursor:pointer}input,select,textarea{font-family:var(--md-font-body)}.app-shell{display:flex;min-height:100vh}.sidebar{width:240px;flex-shrink:0;background:var(--md-primary-dark);color:#fff;display:flex;flex-direction:column;padding:24px 16px}.sidebar-top-row{display:flex;align-items:flex-start;justify-content:space-between;gap:8px}.sidebar-top-row .notification-bell{color:#fff;flex-shrink:0}.sidebar .brand{font-family:var(--md-font-display);font-weight:700;font-size:1.1rem;letter-spacing:.01em;margin-bottom:4px}.sidebar .brand-sub{font-size:.72rem;color:#a8a8a8;margin-bottom:30px;text-transform:uppercase;letter-spacing:.08em}.sidebar nav{display:flex;flex-direction:column;gap:4px;flex:1}.sidebar nav a,.sidebar nav button.navlink{display:flex;align-items:center;gap:10px;color:#d6d6d6;text-decoration:none;padding:11px 16px;border-radius:var(--md-radius-sm);font-size:.92rem;font-weight:500;background:transparent;border:none;text-align:left;width:100%;transition:background-color .15s ease}.sidebar nav a svg{flex-shrink:0}.sidebar nav a:hover,.sidebar nav button.navlink:hover{background:#ffffff1a}.sidebar nav a.active{background:#fff;color:var(--md-primary-dark);font-weight:600}.sidebar .logout{color:#cfcfcf;font-size:.85rem;margin-top:12px;border-radius:var(--md-radius-sm)}.main{flex:1;padding:32px 40px;max-width:1120px}.admin-bottom-tab-bar{display:none;overflow-x:auto}.admin-bottom-tab-bar .bottom-tab{flex:0 0 auto;min-width:62px;padding-left:6px;padding-right:6px;font-size:.62rem}@media (max-width: 768px){.app-shell .sidebar{display:none}.app-shell .admin-bottom-tab-bar{display:flex}.app-shell .main{padding:20px 16px 96px;max-width:100%}}.page-title{font-family:var(--md-font-display);font-size:1.75rem;font-weight:700;letter-spacing:-.01em;margin:0 0 4px}.page-sub{color:var(--md-on-surface-variant);margin:0 0 26px;font-size:.95rem}.card{background:var(--md-surface);border:1px solid var(--md-outline-variant);border-radius:var(--md-radius-md);box-shadow:var(--md-elevation-1);padding:22px 24px;margin-bottom:20px}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:16px;margin-bottom:26px}.stat-card{background:var(--md-surface);border:1px solid var(--md-outline-variant);border-left:4px solid var(--md-secondary);border-radius:var(--md-radius-md);box-shadow:var(--md-elevation-1);padding:18px 20px}.stat-number{font-family:var(--md-font-mono);font-size:2rem;font-weight:500;color:var(--md-primary-dark)}.stat-label{font-size:.78rem;color:var(--md-muted);text-transform:uppercase;letter-spacing:.06em;margin-top:3px}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;margin-bottom:22px}.kpi-card{background:var(--md-surface);border:1px solid var(--md-outline-variant);border-radius:var(--md-radius-md);box-shadow:var(--md-elevation-1);padding:18px 20px}.kpi-card-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px}.kpi-label{font-size:.82rem;color:var(--md-on-surface-variant);font-weight:500}.kpi-icon{display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:var(--md-radius-sm);background:var(--md-primary-container);color:var(--md-primary-dark);flex-shrink:0}.kpi-number{font-family:var(--md-font-mono);font-size:1.9rem;font-weight:500;color:var(--md-on-surface)}.kpi-delta{display:inline-block;margin-top:4px;font-size:.8rem;font-weight:600}.kpi-delta.up{color:var(--md-success)}.kpi-delta.down{color:var(--md-error)}.dashboard-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.card-header-row{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px;gap:12px;flex-wrap:wrap}.view-all-link{font-size:.85rem;font-weight:600;text-decoration:none}.table-scroll{overflow-x:auto}table{width:100%;border-collapse:collapse;font-size:.88rem}.row-overdue{background:#c446200f}.overdue-badge{display:inline-block;margin-left:6px;padding:2px 7px;border-radius:var(--md-radius-sm);background:var(--md-error);color:#fff;font-size:.66rem;font-weight:700;text-transform:uppercase;letter-spacing:.04em}th{text-align:left;color:var(--md-on-surface-variant);font-weight:600;font-size:.72rem;text-transform:uppercase;letter-spacing:.06em;padding:11px 12px;background:var(--md-surface-variant);border-bottom:1px solid var(--md-outline-variant)}th:first-child{border-top-left-radius:var(--md-radius-sm)}th:last-child{border-top-right-radius:var(--md-radius-sm)}td{padding:11px 12px;border-bottom:1px solid var(--md-outline-variant);vertical-align:middle}tr:last-child td{border-bottom:none}tbody tr{transition:background-color .1s ease}tbody tr:hover{background:var(--md-primary-container)}.row-identity{display:flex;align-items:center;gap:10px}.row-identity-text{display:flex;flex-direction:column}.row-identity-sub{font-size:.76rem;color:var(--md-muted)}.avatar-circle{display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;border-radius:var(--md-radius-sm);background:var(--md-secondary-container);color:var(--md-secondary-dark);font-size:.76rem;font-weight:700;flex-shrink:0;text-transform:uppercase}.data-table-toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:16px;flex-wrap:wrap}.data-table-search{position:relative;flex:1;min-width:200px;max-width:320px}.data-table-search input{width:100%;padding:9px 13px 9px 34px;border:1px solid var(--md-outline);border-radius:var(--md-radius-sm);font-size:.88rem;background:var(--md-surface)}.data-table-search input:focus{outline:none;border-color:var(--md-primary);box-shadow:0 0 0 3px var(--md-primary-container)}.data-table-search svg{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--md-muted);pointer-events:none}.badge{display:inline-block;padding:4px 12px;border-radius:var(--md-radius-sm);font-size:.72rem;font-weight:600;text-transform:capitalize}.badge.pending{background:var(--md-status-info-container);color:var(--md-status-info)}.badge.assigned,.badge.in_progress,.badge.connected,.badge.visited{background:var(--md-status-warning-container);color:var(--md-status-warning)}.badge.completed{background:var(--md-success-container);color:var(--md-success)}.badge.cancelled{background:var(--md-error-container);color:var(--md-error)}.badge.paid,.badge.active{background:var(--md-success-container);color:var(--md-success)}.badge.inactive{background:var(--md-error-container);color:var(--md-error)}.badge.scheduled{background:var(--md-status-info-container);color:var(--md-status-info)}.btn{display:inline-flex;align-items:center;gap:6px;border-radius:var(--md-radius-sm);border:1px solid var(--md-primary);background:var(--md-primary);color:var(--md-on-primary);padding:10px 20px;font-size:.88rem;font-weight:500;transition:background-color .15s ease,box-shadow .15s ease}.btn:hover{background:var(--md-primary-dark);box-shadow:var(--md-elevation-1)}.btn.secondary{background:transparent;color:var(--md-primary);border:1px solid var(--md-outline)}.btn.secondary:hover{background:var(--md-primary-container)}.btn.ochre{background:var(--md-secondary);border-color:var(--md-secondary);color:var(--md-on-secondary)}.btn.ochre:hover{background:var(--md-secondary-dark)}.btn.danger{background:var(--md-error);border-color:var(--md-error);color:#fff}.btn.danger:hover{background:#8f331f}.btn.whatsapp{background:#25d366;border-color:#25d366;color:#04220f}.btn:disabled{opacity:.5;cursor:not-allowed;box-shadow:none}.btn-icon{display:inline-flex;align-items:center;justify-content:center;width:40px;height:40px;border-radius:var(--md-radius-sm);border:none;background:var(--md-secondary);color:var(--md-on-secondary);font-size:1.4rem;line-height:1;box-shadow:var(--md-elevation-1)}.btn-icon:hover{background:var(--md-secondary-dark);box-shadow:var(--md-elevation-2)}.filter-icon-btn{position:relative;flex-shrink:0}.filter-active-dot{position:absolute;top:6px;right:6px;width:8px;height:8px;border-radius:var(--md-radius-full);background:var(--md-error);border:1.5px solid var(--md-secondary)}.search-sort-row{display:flex;align-items:center;gap:10px}.search-sort-row .data-table-search{max-width:none}.sort-icon-wrap{position:relative;flex-shrink:0}.sort-dropdown-panel{position:absolute;top:46px;right:0;z-index:20;min-width:190px;background:var(--md-surface);border:1px solid var(--md-outline);border-radius:var(--md-radius-sm);box-shadow:var(--md-elevation-2);padding:6px}.sort-dropdown-panel button{display:block;width:100%;text-align:left;padding:9px 10px;border:none;background:transparent;border-radius:var(--md-radius-sm);font-size:.86rem;color:var(--md-on-surface);cursor:pointer}.sort-dropdown-panel button:hover{background:var(--md-primary-container)}.sort-dropdown-panel button.active{font-weight:600;color:var(--md-primary)}.whatsapp-icon-btn{display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:var(--md-radius-full);border:none;background:#25d366;color:#04220f;flex-shrink:0}.whatsapp-icon-btn:hover{background:#1ebd5a}.field{margin-bottom:16px;display:flex;flex-direction:column;gap:6px}.field label{font-size:.82rem;color:var(--md-on-surface-variant);font-weight:500}.field input,.field select,.field textarea{padding:11px 13px;border:1px solid var(--md-outline);border-radius:var(--md-radius-sm);font-size:.92rem;background:var(--md-surface);color:var(--md-on-surface);transition:border-color .15s ease,box-shadow .15s ease}.field input:focus,.field select:focus,.field textarea:focus{outline:none;border-color:var(--md-primary);box-shadow:0 0 0 3px var(--md-primary-container)}.field textarea{resize:vertical;min-height:70px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}.field-highlight{margin-bottom:16px;padding:14px 16px;background:var(--md-primary-container);border-left:4px solid var(--md-primary);border-radius:var(--md-radius-sm);display:flex;flex-direction:column;gap:6px}.field-highlight label{font-size:.86rem;color:var(--md-on-primary-container);font-weight:600}.field-highlight textarea,.field-highlight input{padding:11px 13px;border:1px solid var(--md-primary);border-radius:var(--md-radius-sm);font-size:.92rem;background:var(--md-surface)}.required-mark{color:var(--md-error);font-weight:700;margin-left:2px}.tabs{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:20px}.tab-btn{border:1px solid var(--md-outline);background:var(--md-surface);padding:9px 18px;border-radius:var(--md-radius-sm);font-size:.86rem;font-weight:500;color:var(--md-on-surface-variant)}.tab-btn.active{background:var(--md-primary);color:var(--md-on-primary);border-color:var(--md-primary)}.center-screen{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(160deg,var(--md-primary-dark),var(--md-primary) 70%)}.login-card{background:var(--md-surface);border-radius:var(--md-radius-lg);padding:38px 36px;width:100%;max-width:380px;box-shadow:var(--md-elevation-4)}.login-card h1{font-family:var(--md-font-display);font-size:1.4rem;margin:0 0 2px}.login-card .ripple{height:3px;width:44px;background:var(--md-secondary);border-radius:var(--md-radius-sm);margin:12px 0 22px}.error-text{color:var(--md-error);font-size:.85rem;margin-top:4px}.hint-text{color:var(--md-muted);font-size:.82rem}.media-thumb-row{display:flex;gap:8px;flex-wrap:wrap;margin-top:6px}.media-thumb-row a{font-size:.78rem;background:var(--md-primary-container);color:var(--md-primary-dark);padding:5px 10px;border-radius:var(--md-radius-sm);text-decoration:none}.empty-state{text-align:center;padding:44px 20px;color:var(--md-muted)}.notification-row{padding:10px 0;border-bottom:1px solid var(--md-outline-variant)}.notification-row:last-child{border-bottom:none}.complaint-card-list{display:flex;flex-direction:column;gap:10px}.complaint-card{display:block;background:var(--md-surface);border:1px solid var(--md-outline-variant);border-radius:var(--md-radius-md);padding:14px 16px;text-decoration:none;color:var(--md-on-surface);box-shadow:var(--md-elevation-1)}.complaint-card-top{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:8px}.complaint-card-row{margin-bottom:6px}.complaint-card-eta{margin:0 0 8px}.complaint-card-bottom{display:flex;align-items:center;justify-content:space-between;gap:8px;padding-top:8px;border-top:1px solid var(--md-outline-variant)}.welcome-panel{text-align:center;padding:48px 32px;color:var(--md-on-surface-variant)}.welcome-panel svg{color:var(--md-primary);margin-bottom:16px}.welcome-panel h2{font-family:var(--md-font-display);color:var(--md-on-surface);margin:0 0 10px;font-size:1.3rem}.welcome-panel p{max-width:460px;margin:0 auto 22px;line-height:1.5}.qr-code-img{display:block;width:180px;height:180px;border:1px solid var(--md-outline);border-radius:var(--md-radius-md);padding:10px;background:var(--md-surface);margin-bottom:10px}.modal-scrim{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;display:flex;align-items:center;justify-content:center;z-index:1000;padding:20px}.modal-surface{background:var(--md-surface);border-radius:var(--md-radius-lg);width:100%;max-width:600px;max-height:85vh;overflow-y:auto;box-shadow:var(--md-elevation-4)}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:20px 24px;border-bottom:1px solid var(--md-outline-variant)}.modal-title{font-family:var(--md-font-display);font-size:1.2rem;margin:0}.modal-close{background:transparent;border:none;border-radius:var(--md-radius-sm);width:32px;height:32px;font-size:1.4rem;line-height:1;color:var(--md-on-surface-variant)}.modal-close:hover{background:var(--md-surface-variant)}.modal-body{padding:24px}.modal-body .card{border:none;box-shadow:none;padding:0;margin:0}.phone-input{display:flex;gap:8px}.phone-input-dial{flex:0 0 auto;max-width:130px;padding:9px 8px;border:1px solid var(--md-outline);border-radius:var(--md-radius-sm);font-size:.88rem;background:var(--md-surface)}.phone-input-local{flex:1;padding:9px 11px;border:1px solid var(--md-outline);border-radius:var(--md-radius-sm);font-size:.92rem;background:var(--md-surface)}.phone-input-local:focus,.phone-input-dial:focus{outline:none;border-color:var(--md-primary);box-shadow:0 0 0 3px var(--md-primary-container)}.status-stepper{display:flex;flex-direction:column}.status-step{position:relative;display:flex;align-items:flex-start;gap:14px;padding-bottom:24px}.status-step:last-child{padding-bottom:0}.status-step-marker{width:28px;height:28px;border-radius:var(--md-radius-full);display:flex;align-items:center;justify-content:center;font-size:.8rem;font-weight:700;flex-shrink:0;z-index:1;background:var(--md-surface-variant);color:var(--md-muted);border:1px solid var(--md-outline)}.status-step-line{position:absolute;left:13px;top:28px;bottom:0;width:2px;background:var(--md-outline-variant)}.status-step-label{padding-top:4px;font-size:.92rem;color:var(--md-on-surface-variant)}.status-step.done .status-step-marker{background:var(--md-success);color:#fff;border-color:var(--md-success)}.status-step.done .status-step-line{background:var(--md-success)}.status-step.current .status-step-marker{background:var(--md-secondary);color:var(--md-on-secondary);border-color:var(--md-secondary)}.status-step.current .status-step-label{font-weight:600;color:var(--md-on-surface)}.status-stepper-cancelled{padding:12px 16px;background:var(--md-error-container);color:var(--md-error);border-radius:var(--md-radius-sm);font-weight:600}.mobile-shell{min-height:100vh;background:var(--md-bg);padding-bottom:84px}.mobile-topbar{position:sticky;top:0;z-index:800;display:flex;align-items:center;justify-content:flex-end;gap:4px;max-width:480px;margin:0 auto;padding:10px 16px 0;background:var(--md-bg)}.notification-bell{position:relative;display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;color:var(--md-on-surface);border:none;background:transparent;cursor:pointer}.notification-badge{position:absolute;top:2px;right:2px;min-width:16px;height:16px;padding:0 3px;border-radius:var(--md-radius-full);background:var(--md-error);color:#fff;font-size:.62rem;font-weight:700;line-height:16px;text-align:center}.mobile-main{max-width:480px;margin:0 auto;padding:20px 16px}.bottom-tab-bar{position:fixed;left:0;right:0;bottom:0;z-index:900;display:flex;background:var(--md-surface);border-top:1px solid var(--md-outline-variant);box-shadow:0 -2px 10px #0000000d;padding-bottom:env(safe-area-inset-bottom,0)}.bottom-tab{flex:1;display:flex;flex-direction:column;align-items:center;gap:4px;padding:10px 4px 8px;color:var(--md-muted);text-decoration:none;font-size:.72rem;font-weight:600;border:none;background:transparent;position:relative}.bottom-tab.active{color:var(--md-on-surface)}.bottom-tab.active:after{content:"";position:absolute;bottom:0;width:28px;height:3px;border-radius:var(--md-radius-full);background:var(--md-primary-dark)}.welcome-hero{text-align:center;padding:40px 24px 32px}.welcome-icon-ring{width:120px;height:120px;border-radius:var(--md-radius-full);background:var(--md-surface-variant);display:flex;align-items:center;justify-content:center;margin:0 auto 24px}.welcome-icon-tile{width:76px;height:76px;border-radius:var(--md-radius-lg);background:var(--md-primary-dark);display:flex;align-items:center;justify-content:center;color:#fff}.welcome-hero h1{font-family:var(--md-font-display);font-size:1.5rem;margin:0 0 12px}.welcome-hero p{color:var(--md-on-surface-variant);line-height:1.55;max-width:340px;margin:0 auto 24px}.hero-cta-btn{display:flex;align-items:center;justify-content:center;gap:8px;width:100%;padding:16px 20px;border-radius:var(--md-radius-full);background:var(--md-primary-dark);color:#fff;border:none;font-size:1rem;font-weight:700;text-decoration:none;box-shadow:var(--md-elevation-2)}.hero-cta-btn:hover{background:var(--md-primary)}.how-it-works-label{font-size:.74rem;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--md-muted);margin:0 0 16px}.how-it-works-step{display:flex;gap:14px;padding-bottom:20px}.how-it-works-step:last-child{padding-bottom:0}.how-it-works-num{flex-shrink:0;width:32px;height:32px;border-radius:var(--md-radius-full);display:flex;align-items:center;justify-content:center;color:#fff;font-weight:700;font-size:.9rem}.how-it-works-num.n1{background:#1a1a1a}.how-it-works-num.n2{background:var(--md-status-info)}.how-it-works-num.n3{background:#7c5cbf}.how-it-works-num.n4{background:var(--md-success)}.how-it-works-step h4{margin:3px 0 4px;font-size:.98rem}.how-it-works-step p{margin:0;color:var(--md-on-surface-variant);font-size:.86rem;line-height:1.45}.detail-header-row{display:flex;align-items:flex-start;justify-content:space-between;flex-wrap:wrap;gap:10px}.welcome-back-header{padding:4px 0 20px}.welcome-back-header h1{font-family:var(--md-font-display);font-size:1.4rem;margin:0 0 4px}.profile-link{display:inline-flex;align-items:center;gap:6px;color:var(--md-on-surface-variant);text-decoration:none;font-size:.85rem;font-weight:600}